Terms and Conditions - Payment and Refund Policy

Welcome to SustainAbility School, an e-learning platform operated by Sustainability Embassy in Romania. You agree to the terms and conditions outlined below by purchasing and accessing our webinars. Please read them carefully before making a purchase.

Program Overview

SustainAbility School offers webinars across three levels of difficulty:

• Level 1: Basics of Sustainability
• Level 2: Sustainability in Business
• Level 3: Specialized Modules:
  • Sustainability for Procurement and Operations
  • Sustainability for Marketing and Communications
  • Sustainability for Human Resources
  • Sustainability for Finance
  • Sustainability for Environmental Departments

Each webinar includes a detailed description, key takeaways (what you will learn if you attend), speaker bios, and a 3-minute teaser to help participants make informed purchasing decisions.

Free Trial Policy

Users are entitled to access one free webinar of their choice for 24 hours. This allows potential buyers to experience our content before making a purchase decision. By using this free trial, users can assess the quality and format of our materials.

Purchase & Access

• Webinars and bundles are available for purchase individually or in curated packages based on levels and modules.
• Purchased content is available for one year from the date of purchase.
• Buyers who purchase a bundle at the beginning of the year will also gain access to any new content added within that category during their subscription period.
• After one year, subscriptions may be renewed, with price adjustments based on economic factors and new additions. Subscribers will be notified at least one month in advance of any price changes.

Payment Policy

• Payments are processed via Stripe and can be made using a valid credit or debit card.
• Full payment is required upfront to access webinars or bundles.
• All transactions are final; however, a refund policy applies under specific conditions (see below).

Refund Policy

As per Romanian consumer protection laws, users have the right to request a refund within 14 days of purchase. However, refunds will only be granted under the following conditions:

Eligible for a Refund:

• The request is made within 14 days from the date of purchase.
• The user has not watched more than 50% of the content in a bundle.
• The user has not downloaded the presentations or materials that support the webinar.

Not Eligible for a Refund:

• If the user has watched more than 50% of the purchased content.
• If the user has downloaded any materials associated with the webinar.
• If the request is made after 14 days from the date of purchase.

By taking advantage of the free webinar trial, users can evaluate the quality of our content before making a purchase. Therefore, refund requests made in bad faith (e.g., consuming significant content and then requesting a refund) will not be accepted.

Subscription Renewal & Price Adjustments 

• Subscriptions last for one year and may be renewed automatically.
• Sustainability Embassy reserves the right to adjust pricing based on economic factors and new content additions.
• Users will be informed one month in advance of any price increases.
• Subscribers may choose not to renew their subscription before the renewal date.

Intellectual Property Rights

• All webinar content, including videos, presentations, and materials, is the intellectual property of Sustainability Embassy in Romania.
• Users are granted a non-transferable, non-exclusive license to access and view purchased content.
• Sharing, reproducing, or distributing any content without prior authorization is strictly prohibited.

Limitation of Liability

Sustainability Embassy in Romania is not responsible for any technical issues preventing access to the platform due to external factors (e.g., internet outages, third-party service disruptions, etc.). We do not guarantee specific results from consuming our educational content.

Contact Information

For any inquiries, please get in touch with us at: 📧 Email: [email protected]

By purchasing and accessing SustainAbility School webinars, you acknowledge and agree to these Terms and Conditions, Payment, and Refund Policy.